HR’s strategic role change in digital age; report by the Applied Innovation Institute and Quest Ventures recognised achievements by Income

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Human Resources Director Magazine

“Transformation doesn’t take place overnight; it is a journey that requires patience and push – especially if you’re looking to transform an entire organisation. This is what HRD learned when we spoke to Juliana Ang, chief human resources officer at NTUC Income.

The homegrown insurance company was recently ranked first in the inaugural Applied Innovation Institute Singapore Insurance Innovation and Digital Benchmark, which ranks the innovation and digitisation efforts of 25 insurers in Singapore. For Income, the journey to achieving such high acclaim began in 2014 when they foresaw the need to reimagine the typically traditional sector of insurance early.

“We realised the need for dedicated focus, hence the beginning of the formation of an ecosystem that comprises the C-suite, employees and like-minded external partners to seed, mobilise and effect change,” Ang said.”

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